Frequently Asked Questions
FAQs
1. What types of products does My Potenza offer?
Yes, we ship worldwide. Shipping costs and times vary depending on your location.
2. Where are your products manufactured?
Our products are carefully manufactured in partner workshops respecting high standards of quality and ethics.
3. How to choose the right size?
Check our size guide available on each product page to find the size that suits you. If you are unsure, do not hesitate to contact us for personalized advice.
4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and times vary depending on your location.
5. What are the delivery times?
Delivery times generally vary between 3 and 7 working days in France and between 7 and 14 days for international delivery.
6. Can I return a product?
Of course! You have 14 days after receipt to return a product if it does not suit you, provided that it is unworn and in its original packaging.
7. What payment methods do you accept?
We accept credit cards (Visa, Mastercard, etc.), PayPal and other secure payment methods.
8. How can I contact you?
You can write to us at any time via our contact form or at the following email address: contact@mypotenza.com .
9. Do you have a loyalty program?
Yes, we reward our loyal customers with points on every purchase, redeemable for discounts on your next orders.
10. Are your products sustainable and ethical?
We place great importance on sustainability and ethics. Our materials are carefully selected to minimize environmental impact while ensuring the highest quality.
Need help or more information?
At My Potenza, we are here to answer all your questions! If you need additional information about our products, collections, or services, do not hesitate to contact us.
We are committed to supporting you on your journey and providing you with an exceptional experience.
Contact us now via our form below or by email. We will be happy to help you!
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